BALIA SECURITY IT SOLUTIONS PVT. LTD. (BSIT)
OFFICIAL SERVICE & SUPPORT PROTOCOL (FY 2026)
“VIKSIT BHARAT KI SURAKSHA” — The BALIA SECURITY IT SOLUTIONS PVT. LTD. Commitment: Reliable Quality. Long-Term Peace of Mind.
1.THE NEW INDUSTRY STANDARD
Effective April 1, 2026, BSIT has officially discontinued 1-year warranty models. This strategic shift ensures every client receives a true Return on Investment (ROI) by eliminating the risks of low-grade hardware and frequent system failures.
2. OUR WARRANTY & SERVICE PLANS (Zero Service Fee Model)
Applied April 1, 2026: All quotations are now based on our Extended Service Architecture. This ensures that for the entire duration of your plan, you pay Zero Service Fees.
- Available Plans: [2+2] Years | [3+3] Years | [5+5] Years.
- The Benefit: Complete protection for your investment with guaranteed hardware and service continuity.
3. CORE SERVICE PILLARS
- Minimum Contract: A 2-Year engagement is mandatory to ensure system stability and high-quality maintenance.
- Expert Engineers: Your system is managed by our permanent, in-house technical experts—never by temporary local workers.
- On-Site Assistance: Physical repairs and visits are exclusively reserved for customers under an active Annual Maintenance Contract (AMC).
4. LIFE TIME REMOTE ASSISTANCE
Distance is no barrier to safety.” Every BSIT customer receives Lifetime Free Online Support, regardless of their plan:
- Instant Help: Technical guidance via Phone, Email, WhatsApp, and Remote Desktop (AnyDesk/TeamViewer/UltraViewer) is always free of charge.
- Staff Training: We provide free online training for your new employees to ensure the system is always operated correctly.
- Factory Pricing: Access high-end technology at genuine wholesale rates with Immediate Parts Availability as we manufacture and stock our own components.
5. LIFETIME REMOTE ASSISTANCE
- High-Value (> ₹50,000): 50% Advance with PO | 50% Balance after 12 months.
- Standard (≤ ₹50,000): 100% Advance Payment.
- Quarterly Option: Available with a 10% Administrative Premium.
- THE BSIT GUARANTEE: We provide a 100% Instant Refund for the pending tenure if BSIT exits the contract. Zero Paperwork. Immediate Bank Transfer.
6. ANNUAL MAINTENANCE CONTRACT (AMC) TYPES
Plan A: BASIC
- Non-Comprehensive
- Covers all labour & expertise.
- Scheduled maintenance visits.
- Hardware charged at actuals.
Plan B: PREMIUM
- Comprehensive (All-In-One)
- Covers labour PLUS spare parts.
- Repair/Replacement of faulty units
- Zero Downtime Guarantee.
Plan C: ENTERPRISE AI
- High-End Integration
- Management of AI & Face Databases.
- 24-Hour Priority Response.
- 100% Technical Staff Training.
7. CONTACT & STATUTORY
- GST: Exclusive of GST (18%).
- Web: www.baliasecurity.com|
- Support: 9867560969/9870065265
- Email: info@baliasecurity.com |ccnp.prasad@gmail.com