BSIT Service Architecture: Multi-Year AMC Framework (FY 2026)
Select the best maintenance plan to protect your systems, avoid breakdown problems, and keep everything working smoothly. As per our FY 2026 Policy, all contracts are for a minimum of 2, 3, or 5 years so we can give you dedicated service. Please note: We do not provide one-time or call-based repair services.
Why Choose BALIA SECURITY IT SOLUTIONS PVT. LTD. (BSIT)?
- 22+ Years of Engineering Excellence: Founded and managed by Subhag Prasad, a security and networking professional with over 22 years of hands-on technical experience. We have been delivering premier security and IT networking solutions since 2012.
- Trusted by Elite Institutions: We take immense pride in our long-standing 18-year professional association with IIT Bombay for precision-engineered security infrastructure.
- Certified Technical Experts: Your site is always managed by certified, highly trained professionals—including CCNA/CCNP certified specialists and seasoned field engineers.
- The BALIA SECURE AI Advantage: We don’t just maintain; we innovate. Our specialized hardware line is built for an extended 5-to-10-year product lifespan and comes backed by lifetime technical support.
TERMS & CONDITIONS: PLAN A (BASIC NON-COMPREHENSIVE AMC)
Multi-Year Long-Term Framework — FY 2026 Policy
- Contract Period & Service Scope
- Minimum 2 to 5 Years: Following our 2026 policy, we do not sign 1-year agreements. AMC contracts are available only for fixed periods of 2 years (minimum), 3 years, or 5 years.
- No One-Time Calls: We do not provide one-time or “call-based” repair services. Technical support is strictly saved for clients with an active AMC contract.
- Mandatory Site Check Rules
Before the contract starts, the client must complete one of these two system check options:
- Option 1 (Physical Inspection): A certified BSIT engineer will visit your site to check your system. You pay a fee for this first, but this amount is 100% subtracted from your final AMC bill when you sign the contract.
- Option 2 (Virtual Video Check): We can do a free video call check. The official price quote and system report will be sent directly to your official company email ID and official WhatsApp number.
- Data Matching: The client must provide past records to verify if machines are under warranty. If the physical machines at your site are different from the check data, BSIT has the right to update the price quote or cancel the AMC immediately.
- Visits & Online Support Limits
- Labor-Only Maintenance: Plan A covers only maintenance labor. It includes 4 regular service visits per year (one every 3 months) for system cleaning and preventive checks.
- Complaint Limit: Extra visits for breakdown complaints are limited to a maximum of 6 total visits per year (this includes the 4 regular service visits).
- Extra Visit Fees: If you require more than 6 visits a year, BSIT will charge an extra fee per visit or pause support until the core problem is permanently fixed.
- Online Support Limits: Remote technical help via phone or tools like AnyDesk/TeamViewer is limited to a maximum of 2 sessions per month. Extra sessions will be billed separately.
- Valid Service Proof: Any service report sent from official BSIT email or WhatsApp channels to your official contact points serves as final legal proof that the service was delivered.
- Spare Parts & Old Hardware Policy
- Service Only: Plan A covers only service labor. The client must pay 100% of the cost for all hardware parts, spare items, and accessories.
- Old Hardware Age Limit: Hardware items older than 5 years are not covered under standard service unless a senior BSIT engineer gives special written approval.
- Repeated Faults on Old Gear: If your site has old, out-of-warranty equipment that fails repeatedly, and you refuse to upgrade the parts after official BSIT advice, BSIT will restrict support strictly to the 4 regular service visits. Extra breakdown visits will be denied or charged separately.
- No Free Backup Machines: BSIT will not provide free temporary standby equipment (like cameras, DVRs, NVRs, or switches) while your machine is taken away for repair. Backup equipment is available strictly on rent.
- No Material Buyback: Please note that the old hardware buyback or exchange option is not available under Plan A.
- Exclusions & Extra Charges
- No Free Installations: Fitting new hardware, shifting cameras to new locations, running new wires, or changing structures are treated as new projects and will be billed separately.
- Network & Software Resets: System issues caused by changes to your Internet Service Provider (ISP), router resets, computer formatting, or moving your software will attract standard service charges to reconfigure.
- Transport Charges: If emergency or extra breakdown visits are needed because of client mistakes, or if your site is outside our standard service zones, extra travel costs will be billed to the client at actual rates.
- Payment Rules & Discounts
- Contracts Under ₹25,000: Requires 100% full advance payment when signing the contract.
- Contracts of ₹25,000 and Above: If you choose to pay in 4 quarterly installments instead of full advance payment, a mandatory 5% extra fee is added to the total contract value.
- 2% Online Discount: Clients who clear 100% full upfront online payment during booking get an immediate 2% discount on their total bill value.
- Service Suspension: If any installment payment is delayed for more than 15 days, BSIT reserves the right to freeze all services, support, and site visits instantly without notice.
- Privacy, Staff & Escalate Issues
- Data Privacy: BSIT ensures that all your site data, CCTV footage, and system information remain strictly safe and confidential.
- Problem Escalation: Any complaints must first go to our standard support team. If the problem is not resolved within 48 hours, you can escalate the matter directly to our Management.
- Authorized Team: All technical training and services are handled strictly by authorized representatives.
- Legal Rules & Master Terms (MTC)
- Master Terms Come First: In case of any technical or operational dispute, all solutions follow BSIT’s MASTER TERMS & CONDITIONS (WEBSITE REPOSITORY — COMPACT EDITION), Document Reference: BSIT/MTC/2026-V1, Effective Date: May 22, 2026.
- Applies to Everyone: These terms apply universally to all clients and sites without exception—including legacy clients, existing setups, and out-of-warranty systems. The client cannot claim an exception by stating these rules apply only to newly bought products.
- Damage Exclusions & Liability
- What is Not Covered: System failures caused by electricity power shocks, voltage surges, lightning strikes, bad electrical grounding, floods, heavy rain, fire, or animal damage (such as rat bites) are 100% excluded from the AMC.
- No Indirect Liability: BSIT is not legally responsible for any data loss, missing video footage, or business downtime problems caused by system downtime.
- Expiry & Legal Jurisdiction
- End of Service: The exact day your contract expires, BSIT is free from all service duties. Any service request after the expiry date will be billed at standard ad-hoc hourly rates plus the cost of parts.
- Legal Area: All legal matters and disputes arising from this agreement are strictly subject to the courts in Mumbai Jurisdiction Only.
TERMS & CONDITIONS: PLAN B (PREMIUM PRIME PLAN)
Zero-Hassle Semi-Comprehensive AMC — FY 2026 Policy
- Main Philosophy: Complaint-Free Service
- Absolute Peace of Mind: BSIT takes full care of your system’s health so you do not have to worry about tracking separate breakdown problems.
- Easy Support: Log your problem just once via WhatsApp, email, or phone, and our technical team will start working on it immediately.
- Unlimited Support: There is no limit on the number of complaints you can make or the number of emergency repair visits we provide.
- 48-Hour Solution: BSIT guarantees to completely resolve your system problems within 48 hours from your initial complaint.
- Fast On-Site Decisions
- No Delays: Our engineers on-site are authorized to make quick repair decisions. This stops unnecessary delays and avoids sending small extra bills back and forth.
- Instant Action: If our team finds any small fault, wear-and-tear, or weak spot, they will replace that part on the spot to keep your security active.
- Covered vs. Non-Covered Parts
- 100% Free Parts Coverage (Zero Extra Cost):
- Connectors: Gold BNC, Green Video, and DC Power Connectors.
- Transmission: Video Baluns (Passive/Active), HDMI Extenders, Lift Camera Tower Routers, and local Power Supplies.
- Networking: LAN/PoE Switches, D-Link Patch Cords, and RJ-45 Connectors.
- Protection: Camera Safety Protectors and Heavy-Duty Camera Safety Boxes.
- Parts Not Covered (Billed Extra): Main core machines—specifically Cameras, DVR/NVR units, Hard Disk Drives (HDD), Main Central Power Supplies (SMPS), and brand new heavy wiring or cable-laying work.
- Special 5% Product Discount & Material Buyback
- BALIA SECURE AI Advantage: You get a mandatory 5% extra discount if you buy any uncovered main machines directly from the BALIA SECURE AI lineup (Cameras, NVRs, DVRs, Hard Disks, Power Supplies, or Biometric Attendance machines).
- Old Material Buyback Facility: If you upgrade your system, BSIT will evaluate your old hardware components (old Hard Disks, DVRs, power units, etc.) and deduct their calculated cash value directly from your new material invoice.
- Advanced VIP Benefits
- 2-Hour Remote Support: You get online software help and checks via phone or secure remote desktop software (AnyDesk or TeamViewer) within 2 hours.
- Free Backup Machines: If your main machine (Camera, DVR, or NVR) needs to go to our lab for service, we give you a temporary backup machine for free so your security never stops.
- Regular Service Schedule: We give you a clear 12-month schedule for regular preventive service checks (4 times a year) right when the contract starts.
- System Life Advice: We check your system every year against the standard 5-to-10-year lifespan of BALIA SECURE AI products to help you avoid old machine breakdown risks.
- Health Certificate: We send you an official digital System Fitness Certificate every year for your corporate records and audits.
- Digital Proof, Payment Rules & Jurisdiction
- Digital Validity: Any service report or job sheet sent from BSIT’s official email or WhatsApp to your official contact point is legal and final proof that the work was successfully completed.
- Starting Site Audit: We do an on-site system audit. You pay a small fee first, but this amount is 100% subtracted from your final AMC bill. Online video call checks are completely free.
- Payment Terms: Same as Plan A (100% advance for under ₹25,000; 5% extra fee if split into 4 parts for orders over ₹25,000; 2% cash discount for upfront online payment; service freeze after 15 days of non-payment).
- Missing Points Policy: If any specific situation is not explicitly written in this contract, BSIT reserves the right to apply standard Plan A rules or general company policies to resolve the confusion. The Master Terms & Conditions published on our website remain the final authority.
- Legal Area: All agreements and issues come strictly under Mumbai Jurisdiction Only.
TERMS & CONDITIONS: PLAN C (PREMIUM PRIME FULLY COMPREHENSIVE)
Ultimate All-Inclusive Hardware, Software & Accessory Framework — FY 2026 Policy
- Main Philosophy: 100% Peace of Mind
- All-Inclusive Coverage: BSIT takes full operational responsibility for your system. There are zero hidden costs, and you do not have to pay extra for standard parts or repairs.
- Easy Support: Log your problem just once via WhatsApp, email, or phone, and our technical team will start working on it automatically.
- Unlimited Service & 48-Hour Resolution: No limit on the number of complaints or emergency repair visits. We guarantee to completely fix your technical problems within 48 hours.
- Full Hardware Coverage & Screen Options
- Main Machines Covered: 100% free repair or replacement for core hardware: Cameras, DVRs, NVRs, Hard Disk Drives (HDD), SMPS power units, and Biometric/Access Control machines.
- Accessories & Wires Covered: All small parts are fully included at zero extra cost: connectors (BNC, DC), video baluns, extenders, routers, PoE switches, patch cords, safety boxes, network wires, video cables, and plastic pipes (conduits).
TV and Monitor Screen Options (Choose One):
Display Options | Coverage Details |
Option A (Inclusive) | Covers all system TVs and Monitors for internal hardware failures or part breakdowns at zero extra cost. |
Option B (Exclusive) | Does not cover TVs and Monitors for free replacement. We will support the cable connection, but fixing internal screen hardware will be billed at actual cost. |
- Flexible Payments & VIP Benefits
- Contracts of ₹1,00,000 and Above: You can choose to pay in 4 equal parts across the year with zero extra installment fees.
- Contracts Below ₹1,00,000: You can choose to pay in 2 equal parts across the year with zero extra fees.
- Grace Period: You get a 7-day interest-free grace period to pay your bills. If payment is delayed for more than 15 days past the due date, all services will be frozen.
- 2% Advance Discount: Get an immediate 2% discount on your total bill if you pay 100% online advance full payment at the start.
- Full VIP Suite: Includes 2-hour remote support, free backup machines during lab repairs, 4 preventive service visits a year, annual system life advice, and an official Annual System Fitness Certificate.
- Guaranteed Buyback: BSIT will evaluate and buy your retired, old hardware (like old hard disks, DVRs, power supplies, or TVs) and deduct this calculated cash value directly from your new material bills to maximize your savings.
- Critical Legal Rules & Exclusions (What is NOT Covered)
- Anti-Vandalism & Theft: Theft, intentional damage, physical sabotage, criminal destruction, or acts of war are not covered for free.
- Data & Video Responsibility: BSIT manages system settings and software backups, but saving, archiving, and keeping your actual recorded CCTV video footage safe and private is 100% the client’s responsibility.
- Internet Dependence: Watching cameras online on your mobile phone depends entirely on your Internet Service Provider (ISP). BSIT is not responsible if your internet connection is down or slow.
- Outside Tampering: If any unauthorized outside technician touches, moves, alters, or tampers with the hardware or wires, your comprehensive warranty is instantly cancelled.
- Safe Access to Site: The client must provide safe tools to reach the cameras (like proper scaffolding or steady ladders). If the site is unsafe or locked due to internal disputes, our repair time clock stops.
- Old Hardware Age Limit: Existing systems that are already older than 5 years when you join are covered for a 1-year trial period only. After that, they must be upgraded to the certified BALIA SECURE AI framework.
- Major Building Rewiring: If you do building renovations, painting, or structural changes that damage large sections of wires or pipes, the cost of new facility-wide rewiring is not covered.
- 🚫 No Poaching of Staff: The client strictly agrees not to directly or indirectly offer a job, hire, or engage any BSIT technical engineer or staff member working at their site during the contract and for 12 months after the contract ends.
- Natural Damage & Environment: Damage caused by short circuits, electricity voltage surges, lightning strikes, bad electrical grounding, floods, fire, or rats (rat bites) is strictly excluded.
- Legal Area: All automated services stop the day your contract expires. All legal matters and disputes come strictly under Mumbai Jurisdiction Only.
Executive Comparison Matrix: BSIT Long-Term Asset Management
Find the Right Protection Plan for Your Security System
Feature/Benefit | Plan A (Basic Plan) | Plan B (Premium Prime) | Plan C (Ultimate Plan) |
Main Philosophy | Labor Only Maintenance | Zero-Hassle Support | 100% Comprehensive Peace of Mind |
Service Visits | Capped at 6 total visits per year. | Unlimited emergency visits. | Unlimited emergency visits. |
Small Accessories (Connectors, Baluns, Switches) | ❌ Not Covered (Billed separately). | 100% Free Replacement. | 100% Free Replacement. |
Core Hardware (Cameras, DVR, NVR, Hard Disk) | ❌ Not Covered (Client pays 100%). | ❌ Not Covered (Client pays 100%). | 100% Free Repair & Replacement. |
TV & Monitor Screens | ❌ Not Covered. | ❌ Not Covered. | Optional Choice (Can be included 100% free). |
Free Backup Machines (During lab repairs) | ❌ No (Strictly on a rental basis). | Yes (Free temporary loaner units). | Yes (Free temporary loaner units). |
Old Material Buyback | ❌ No Facility | Yes (Cash-back deduction against new bills). | Yes (Cash-back deduction against new bills). |
Flexible Payments | 100% Advance (5% extra fee if split in parts). | 100% Advance (5% extra fee if split in parts). | Yes (Flexible 2 or 4-part split with zero extra fees). |
Which Plan is Best for You?
- Plan A: Basic Non-Comprehensive Plan
- In Simple Words: You pay only for our engineer’s time and labor.
- Who is it for?: Best for customers who have a brand new CCTV setup that is already covered under factory warranty, or those who only want standard cleaning and system checks 4 times a year.
- The Rule: If any part, camera, wire, or connector breaks, you will pay 100% of the material cost. Old material buyback facility is not available in this plan.
- Plan B: Premium Prime Plan (Semi-Comprehensive)
- In Simple Words: Free unlimited service visits, free small spare parts, and old hardware buyback facility, but main machines are extra.
- Who is it for?: Best for offices and stores that want to avoid daily system complaints and want the benefit of recycling their old hardware for new upgrades.
- The Rule: We fix your system immediately with zero delays. You only pay if a major machine like a Camera, DVR, or Hard Disk completely fails—but if you upgrade, BSIT will buy back your old material and adjust the cash value in your new bill.
- Plan C: Premium Prime Fully Comprehensive Plan
- In Simple Words: 100% All-Inclusive. You pay once and forget about everything for the whole year.
- Who is it for?: Best for corporate clients, large housing societies, and busy offices that want absolute peace of mind with zero hidden charges and maximum savings on upgrades.
- The Rule: Everything is on BSIT. If a camera burns out, a hard disk crashes, or a wire gets damaged, we repair or replace it completely free of charge. It includes free backup machines, flexible payment options, and guaranteed old hardware buyback with cash-back value.
Frequently Asked Questions (FAQs)
Q1: Can I sign a 1-year AMC contract with BSIT?
Ans: No. As per our strict FY 2026 corporate policy, we do not sign 1-year agreements. Contracts are only available for long-term protection frameworks of 2, 3, or 5 years to ensure consistent and high-quality dedicated service.
Q2: What is the benefit of the Old Material Buyback program in Plan B and Plan C?
Ans: If your system needs an upgrade, you don’t have to throw away your old gear. BSIT will officially test your old devices (DVRs, Hard Disks, Monitors, etc.), evaluate their cash value, and immediately deduct that amount from your upgrade invoice, saving you money.
Q3: Does Plan B or Plan C cover damage from water, fire, or short circuits?
Ans: No. Severe external factors like power surges, wrong electrical grounding, lightning, floods, fire, or animal damage (rat bites) are strictly excluded from free replacement across all plans.
Q4: Will mobile remote view streaming work if my internet goes down?
Ans: Mobile tracking and online remote views depend strictly on your local Internet Service Provider (ISP). BSIT ensures your system is properly configured, but network uptime remains the client’s responsibility.
Choose Your BSIT AMC Service Plan
Select the best maintenance plan to protect your systems, avoid breakdown problems, and keep everything working smoothly. As per our FY 2026 Policy, all contracts are for a minimum of 2, 3, or 5 years so we can give you dedicated service. Please note: We do not provide one-time or call-based repair services.
BSIT AMC Service Table (FY 2026)
Feature / Scope | PLAN A (BASIC)(Budget Plan) | PLAN B (PREMIUM PRIME)(Best Balance) | PLAN C (COMPREHENSIVE)(Zero Risk Plan) |
Main Idea | Regular cleaning and labor service. If any part breaks down, the client pays for it. | 100% tension-free service. Includes unlimited breakdown visits and free small parts. | Elite plan with zero hidden costs. Full responsibility for your system is taken by us. |
Parts Covered | LABOR ONLY. Only service labor is free. You must pay the full market price for any replacement parts or accessories. | SEMI-COMPREHENSIVE. 100% free replacements for small parts: connectors, video baluns, extenders, switches, cables, and safety boxes. Main machines are not covered. | ALL-INCLUSIVE. 100% free repair or replacement for main parts (Cameras, DVRs, NVRs, Hard Disks, Power Supplies) and all wires and pipes. |
On-Site Visits | LIMITED VISITS. Includes 4 regular service visits per year + a maximum of 6 extra breakdown visits. | UNLIMITED VISITS. No limit on complaint visits or emergency visits. A full 12-month regular service plan is provided. | VIP UNLIMITED. Fastest service with zero limits on visits. You get a Dedicated Technical Officer to handle your account. |
SLA (Response Time) | STANDARD LINE. Online support via phone, Any Desk, or Team Viewer is limited to a maximum of 2 times per month. | FAST SUPPORT. Online software check within 2 hours, and full on-site problem solving within 48 hours. | HIGH PRIORITY. Online software check within 2 hours, and a pre-authorized 48-hour window to completely fix the system. |
Standby (Backup) Units | NO STANDBY. Free backup machines are not given during repairs. Standby units are available only on rent. | FREE BACKUP UNITS. Temporary backup machines (Cameras/DVR/NVR) are given for free during lab repairs so your security never stops. | ON-SPOT REPLACEMENT. Engineers are authorized to instantly change and replace broken parts on-site for immediate restart. |
Buying New Parts | MARKET RATES. Standard prices apply for any out-of-warranty hardware parts and upgrades. | 5% DISCOUNT. You get a mandatory 5% extra discount if you buy new main machines directly from the BALIA SECURE AI brand. | FREE REPLACEMENTS. Replacements are 100% free under coverage. New setups get a 5% discount + old parts buyback options. |
Installment (Split) Payment | +5% EXTRA FEE. For contracts valued at ₹25,000 and above, a 5% extra fee applies if you pay in 4 parts instead of full advance payment. | +5% EXTRA FEE. For contracts valued at ₹25,000 and above, a 5% extra fee applies if you pay in 4 parts instead of full advance payment. | ZERO EXTRA FEE. For contracts valued at ₹1,00,000 and above, you can pay in 4 easy installments across the year with zero extra fees. |
Legal Rules | BASIC RULES. Governed strictly by standard company rules and Master Terms & Conditions. | PLAN A BACKUP. If any point is not clearly written, it will follow the standard Plan A rules or baseline guidelines. | COMPREHENSIVE RULES. Full protection under Plan C rules. Leftover points are resolved using Plan A, Plan B, or Master T&C. |
Universal Benefits (Included in All Plans)
- Mandatory System Check: To start smoothly, all contracts begin with a Physical On-Site Check (the fee is 100% adjusted into your final AMC bill) or a Free Virtual Video Survey.
- 2% Extra Discount: Pay 100% online advance during booking and get an immediate 2% discount on your total bill across all plans.
- Digital Reports: All service reports, job sheets, and Fitness Certificates are sent digitally via official channels as valid proof of work.
- 100% Privacy: Strict data privacy is followed. Your office layout, network details, and CCTV footage remain 100% safe and confidential.
What is Not Covered & Legal Notes (Applies to All):
Damage caused by power shock, short circuits, voltage problems, lightning, wrong grounding, floods, heavy rain, fire, or rats (rat bites) is 100% excluded and not covered for free in any plan. BSIT is not responsible for data loss or business stop problems due to system breakdown; keeping backup recordings is the client’s responsibility. If any outside technician touches the system, the warranty is instantly cancelled.
All solutions and disputes follow BSIT’s MASTER TERMS & CONDITIONS, Document No: BSIT/MTC/2026-V1, available on our website (www.baliasecurity.com). All legal disputes come under Mumbai Jurisdiction Only